terms and conditions

Last Updated: 1st September 2021

Box of Heat Limited’s (“we”, “us”, “our”) website (our “Site”) and related services are made available to our customers ("you", "your") in accordance with these Terms & Conditions and any other rules posted on our Site (collectively, our “T&Cs”).

Please read the T&Cs carefully before using our Site as they are legally binding. We recommend you keep a copy of the T&Cs for your future reference.

You must be aged 18 or over to use our Site. If you use our Site we will assume, and you confirm, that you are 18 years of age or older.


1.1. If you have any questions please contact us at:

1.2. We are registered in England and Wales with company number: 12290896. Our registered office is Unit 12a 31 East Business Park, Kingfisher Way, Dinnington, Rotherham, United Kingdom, S25 3AF.


2.1. We do not guarantee that our Site or any content on it will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

2.2. If we don't follow these T&Cs, then we'll be responsible for any foreseeable loss or damage that you suffered that was caused by us, but we won't be responsible for any loss or damage that isn't foreseeable. When we say "foreseeable", we mean that:

  • it was obvious that it would happen; or
  • at the time we made this agreement, we and you both knew that it might happen.

2.3. Currently our Site is provided for personal use only. This means that, even if we don't follow these T&Cs, we're not responsible for any business interruption, or loss of business earnings or opportunities.

2.4. To be clear, we don't limit our responsibilities to you where it wouldn't be lawful. For example, we don't limit our responsibility to you when we've breached your consumer rights or when we've caused death or personal injury due to our negligence.

2.5. We cannot guarantee that our Site will be secure or free from bugs or viruses. You are responsible for ensuring you have virus protection software.

2.6. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other harmful material. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.


3.1. You may choose to create an account on our Site ("Customer Account").

3.2. You agree to provide all the information requested with accuracy and sincerity. You agree to update your information regularly in order to be as up-to-date as possible on the Site.

3.3. In case of a breach of these provisions, we may suspend or terminate your access to the Site.


4.1. We own or have a licence to all the intellectual property rights on our Site, this includes all images, text, music, videos and any other content you might see. All our content is protected by copyright.

4.2. You must not use any part of the content on our Site for commercial purposes without our permission.

4.3. If you do not follow our T&Cs then we have the right to require you to return or destroy any copies of the content you have created or made.

4.4. We grant you a personal, non-exclusive, non-transferable, revocable, limited licence, strictly to do the following only, for your personal, non-commercial use, to view; reproduce; print; cache; store; and distribute content retrieved from this Site via a generally available consumer web browser. This licence is granted on the condition that you comply with the T&Cs and that you do not (and do not permit any third party to) remove or obscure the copyright notice or other notices displayed on such content. You may not reproduce, print, cache, store, link to, frame, or distribute content retrieved from this Site for any commercial purpose whatsoever without our prior written permission or the copyright holder identified in the relevant copyright notice.

4.5. Except as expressly provided in our T&Cs, nothing in our T&Cs or on our Site shall be construed as conferring any other licence or right (whether expressly, by implication or otherwise) with respect to any intellectual property rights belonging to us and/or our licensors. All rights not expressly granted herein are reserved.


5.1. You agree that we can monitor your use of our Site to make sure you're not breaking our T&Cs. We'll always do this in line with our privacy policy.


6.1. This Site uses cookies. For more details about our use of cookies and other tracking technology, please read our Cookies Notice available here.


7.1. Access to certain services on this Site may require you to choose a password. If you do so, you are responsible for maintaining the confidentiality of your password and account information and for logging out of your account at the end of each session.

7.2. In creating an account, you agree not to (i) impersonate another person; (ii) use a name or email address which is subject to the rights of any person without their permission; or (iii) use a name that is offensive, illegal, or infringing. You are responsible for all activities that occur under your password or account.

7.3. You agree to notify us immediately of any unauthorised use of your password or account or any other breach of security. We accept no liability for any loss or damage arising from your failure to comply with our T&Cs.


8.1. The Site provides links to other sites operated by third parties. We have no control over such sites and you acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products, services or materials on or available through such sites.

8.2. You further acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any content, goods or services on or available through any such site.


9.1. The T&Cs are governed by English law and the English courts will have jurisdiction over any claim.


10.1. We may modify our T&Cs from time to time. Please read the T&Cs and check back often. If you do not agree with any change to the T&Cs you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make a change by law.

10.2. Any changes we make to our T&Cs will be effective immediately upon being posted on the Site. Your continued use of our Site following the posting of any such changes constitutes your acceptance of them.