FAQs

Welcome to the Heat FAQs page. Below are some of the most popular questions we have been asked. If you have any other questions please feel free to contact us and one of the Heat team will get back to you.

Are the items legit?

All items undergo a strict authentication process. The Heat team has over 50 years of fashion industry experience and only after items pass our inspection are they put into boxes. At Heat we only source from authorised suppliers and guarantee our customers 100% authenticity.

What condition are the items?

All items are brand new, just as they would come from the store. No used or defective items will ever enter a box of HEAT.

How many items are in my box of HEAT?

Depending on the box you buy the item quantity differs, for the Original box, 2-3 items, and the £500 box 3-5 items. The product description will contain a full overview as to what to expect when receiving the box you purchase.

What brands will be in boxes of HEAT?

Your style profile helps give the curation team an insight to your personal style. This helps us build your box with you in mind. If you are yet to complete your style profile but have already purchased a box, we will fill the box with the hottest items from the most trending brands around the world - styled by the HEAT team.

Where do HEAT deliver to?

Worldwide! HEAT has partnered with DHL Express to bring the best delivery experience in 1-3 business days globally on in-stock items.

What if an item in my box isn’t my style?

If an item in your box is not to your personal style, you can sell it on the Heat Marketplace app and potentially turn a profit on your box!

What if I cannot afford the box?

Don’t worry, we have you covered. We have partnered with Klarna to offer HEAT customers two products: Pay later (in 30 days) and Pay in 3 (3 instalments). Please visit Klarna’s T&Cs before using these services.

Can I return items from my box?

You cannot return individual items from your box. Please check out our returns policy for full information on returns and refunds.

A Box Of Heat

Couldn’t find what you were looking for? Contact us