Support
Are the products authentic?
All our products are authentic and brand new. Each piece undergoes a strict verification process from our in-house specialists.
Can I choose my brands?
Each box is curated based upon your choice of style - Streetwear or Contemporary.
Can I return my box?
Heat offers a flexible returns policy, please refer to our general Terms & Conditions for more information.
My payment method is unavailable, what can I do?
Please contact our support team at info@heat.io and they may be able to assist you further.
Can I choose my size?
Yes, your sizes can be selected while building your box.
When will my order be dispatched?
We aim to dispatch all orders within 3-5 working days of your order confirmation.
How do I track my order?
Via DHL online using the tracking number issued at the point of dispatch.
I can’t find my order confirmation email
Please contact info@heat.io for assistance.
How much is shipping?
All shipping costs will be calculated and advised at checkout.
