Support

Are the products authentic?

All our products are authentic and brand new. Each piece undergoes a strict verification process from our in-house specialists.

Can I choose my brands?

Each box is curated based upon your choice of style - Streetwear or Contemporary.

Can I return my box?

Heat offers a flexible returns policy, please refer to our general Terms & Conditions for more information.

My payment method is unavailable, what can I do?

Please contact our support team at info@heat.io and they may be able to assist you further.

Can I choose my size?

Yes, your sizes can be selected while building your box.

When will my order be dispatched?

We aim to dispatch all orders within 3-5 working days of your order confirmation.

How do I track my order?

Via DHL online using the tracking number issued at the point of dispatch.

I can’t find my order confirmation email

Please contact info@heat.io for assistance.

How much is shipping?

All shipping costs will be calculated and advised at checkout.

The next HEAT launch: 10/09/2020

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