FAQs FAQs

What payment methods do you accept?

We accept payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, BitPay and Shop Pay. Our UK customers have the option to buy now and pay later with Klarna.

When will my order be dispatched?

We aim to have all orders dispatched within 1-2 working days of your Order Confirmation. All orders are dispatched in accordance with our logistic partner’s (DHL) schedule.

How do I track my order?

Once your order has been dispatched, you should receive an email with a tracking number. You can then  track your order via the DHL website.

I can’t find my order confirmation email

Please contact info@heat.io for assistance.

How much is shipping?

All shipping costs will be calculated at checkout.

What is your return policy?

We offer a flexible returns policy, please refer to our general Terms & Conditions for more information